:root{--bg: #F3F5F7;--surface: #FFFFFF;--ink: #1F2933;--muted: #5A6773;--line: #E1E5E9;--teal: #0E7490;--teal-d: #0B5C73;--teal-soft: #E0F2F6;--info: #1E40AF;--info-bg: #DBEAFE;--ok: #166534;--ok-bg: #DCFCE7;--bad: #991B1B;--bad-bg: #FEE2E2;--warn: #92400E;--warn-bg: #FEF3C7;--side: #14232B;--side-ink: #C9D6DC;--side-strong: #FFFFFF;--side-hover: rgba(255, 255, 255, .08);--side-active: rgba(255, 255, 255, .14);--side-line: rgba(255, 255, 255, .12);--side-focus: #7DD3E8;--on-teal: #FFFFFF;--overlay: rgba(15, 21, 25, .5);--logo-bar-light: #3A3A3A;--logo-glass-light: #8FC3E8;--logo-side: #E4E4E4;--logo-glass-side: #3F86BC;--font: "Segoe UI", system-ui, -apple-system, sans-serif;--mono: ui-monospace, "Cascadia Mono", Consolas, monospace}@media (prefers-color-scheme: dark){:root:not([data-theme=light]){--bg: #0F1519;--surface: #172026;--ink: #E6ECEF;--muted: #93A1AB;--line: #2A353D;--teal: #38BDD8;--teal-d: #5CCBE2;--teal-soft: #12303A;--ok: #86EFAC;--ok-bg: #12331F;--bad: #FCA5A5;--bad-bg: #3B1717;--warn: #FCD34D;--warn-bg: #3A2D0E;--info: #93C5FD;--info-bg: #172A4A;--side: #0A1013;--on-teal: #0F1519;--logo-bar-light: #E4E4E4;--logo-glass-light: #3F86BC;color-scheme:dark}}:root[data-theme=dark]{--bg: #0F1519;--surface: #172026;--ink: #E6ECEF;--muted: #93A1AB;--line: #2A353D;--teal: #38BDD8;--teal-d: #5CCBE2;--teal-soft: #12303A;--ok: #86EFAC;--ok-bg: #12331F;--bad: #FCA5A5;--bad-bg: #3B1717;--warn: #FCD34D;--warn-bg: #3A2D0E;--info: #93C5FD;--info-bg: #172A4A;--side: #0A1013;--on-teal: #0F1519;--logo-bar-light: #E4E4E4;--logo-glass-light: #3F86BC;color-scheme:dark}*{box-sizing:border-box}body{background:var(--bg);color:var(--ink);font:14px/1.5 var(--font);margin:0}button,input,select,textarea{font:inherit;color:inherit}h1,h2{margin:0}a{color:var(--teal)}code{font-family:var(--mono);font-size:13px}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 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(max-width: 760px){.app{padding-left:0;min-height:0}aside{position:sticky;bottom:auto;width:auto;flex-direction:row;overflow-x:auto;overflow-y:hidden;padding:8px;align-items:center;gap:4px}aside nav{flex-direction:row}.brand{padding:0 8px 0 0;white-space:nowrap}aside .logo{width:30px;height:30px}aside .brand-name{font-size:17px}aside .brand-sub{display:none}aside a.nav{white-space:nowrap}.who{border:0;padding:0 4px;flex-direction:row;align-items:center;white-space:nowrap}.who-email,.who-level{display:none}main{padding:18px 16px}.two,.row2{grid-template-columns:minmax(0,1fr)}.head .btn.primary{flex:none}}.filters{display:flex;flex-wrap:wrap;gap:12px;padding:12px 16px;border-bottom:1px solid var(--line);align-items:flex-end}.filters label{display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--muted)}.filters select,.filters input{min-width:160px}.pager{display:flex;flex-wrap:wrap;align-items:center;gap:12px;padding:10px 16px;border-top:1px solid var(--line)}.pager-size{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--muted)}.pager-nav{display:flex;flex-wrap:wrap;gap:4px;margin-left:auto}.dim{opacity:.55;transition:opacity .15s}.dlg-wrap.wide{width:min(960px,100%)}.ticket-grid{display:grid;grid-template-columns:minmax(0,1fr) 280px;gap:16px;align-items:start}.ticket-side{display:flex;flex-direction:column;gap:16px}.ticket-side .panel{padding:14px 16px}.ticket-side h2{font-size:15px;margin-bottom:8px}.thread{display:flex;flex-direction:column;gap:12px;padding:16px}.msg{max-width:78%;border:1px solid var(--line);border-radius:10px;padding:9px 12px;background:var(--surface)}.msg.staff{align-self:flex-end;background:var(--teal-soft);border-color:transparent}.msg-head{display:flex;justify-content:space-between;gap:10px;font-size:12px;color:var(--muted);margin-bottom:3px}.msg-body{margin:0;white-space:pre-wrap;overflow-wrap:anywhere}.sys-note{align-self:center;font-size:12px;color:var(--muted);background:var(--line);padding:2px 10px;border-radius:999px;margin:0}.thumbs{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}.thumb{padding:0;border:1px solid var(--line);border-radius:6px;overflow:hidden;width:120px;height:80px;background:var(--line);cursor:zoom-in}.thumb img{width:100%;height:100%;object-fit:cover;display:block}.zoomed{max-width:100%;max-height:70vh;display:block;margin:12px auto 0;border-radius:6px}.reply-box{border-top:1px solid var(--line);padding:14px 16px;display:flex;flex-direction:column;gap:8px}.reply-box textarea{width:100%;min-height:90px;resize:vertical;border:1px solid var(--line);border-radius:6px;padding:8px 10px;background:var(--surface);color:var(--ink);font:inherit}.reply-row{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap}.reply-row label{display:flex;gap:6px;align-items:center;font-size:12px;color:var(--muted)}@media (max-width: 860px){.ticket-grid{grid-template-columns:minmax(0,1fr)}.msg{max-width:100%}}.head h1,.msg-head span{min-width:0;overflow-wrap:anywhere}